Terms and Conditions

  1. Use of the Platform

This website www.the-interlude.com including any mobile applications (together, the “Platform”) is operated by The Interlude Pte. Ltd., a Singapore-incorporated company. Please read these Terms and Conditions (“Terms”) carefully before using the Platform or purchasing Services (defined below) offered by The Interlude Pte. Ltd., or its affiliated companies (together, “The Interlude”). The terms “you” and “your” when used in these Terms include (a) any person who accesses the Platform and (b) persons for whom you make a purchase of the Services, and the terms “we”, “our” and “us” refers to The Interlude.

By purchasing any of the Services offered on the Platform you represent that you are at least 18 years old and have read and understood these Terms and you unconditionally and irrevocably agree to be bound by these Terms. If you do not agree to these Terms, do not use this Platform.

The Interlude reserves the right, at its sole discretion, to change or modify any part of these Terms at any time without prior notice. You should visit this page periodically to review the current Terms to which you are bound. Changes or modifications of these Terms will be posted on this page, with a date indicating on which these Terms were last revised. 

  1. Booking Terms

By making a booking through the Platform, you enter into a contract with The Interlude Pte. Ltd. for the provision of Services provided by its operating affiliate(s). The term “Services” includes accommodation and additional services described in the booking process.

All payments must be made through the payment methods available on the Platform. Prices are in USD. After booking, you will receive a confirmation email with booking details.

By booking, you agree to receive confirmation and optional review invitation emails. These are transactional emails and are not part of the newsletters or marketing communications, which you can unsubscribe from anytime.

  1. Cancellation, Modifications and Refunds

The following cancellation and refund policy applies to all bookings made on our website:

  • Full Refund: If a booking is canceled 30 days or more prior to the check-in date, we will refund the full booking cost.

  • Partial Refund: If a booking is canceled between 29 to 14 days prior to the check-in date, we will at your choosing either refund 50% of the booking cost, or offer a voucher for the full booking amount valid for future stays within 1 year from the check-in date of the original booking. 

  • No Refund: If booking is canceled less than 14 days prior to the check-in date or in case of no-show, no refund will be issued, but you may opt to receive a voucher for the full booking amount valid for future stays within 1 year from the check-in date of the original booking. 

To cancel or modify your booking, contact us at hello@the-interlude.com. Please note, if a booking is modified within 13 days prior to the check-in date, it is no longer eligible for a full refund and our standard cancellation policy will continue to apply to the postponed check-in date. Any vouchers issued for modified or canceled bookings are non-refundable in cash. All refunds are processed in USD, and any differences in the refunded amount due to exchange rate fluctuations or bank fees are your responsibility. 

  1. User Responsibility

You agree to provide accurate and complete information when making a booking. The guest name(s) in the booking must match the guest(s) using the Services. For cancellations or modifications, refer to section 3 and send an email hello@the-interlude.com. 

Ensure you check current travel and entry requirements before your trip. Visa and health requirements can change, so verify with the appropriate consulate before departure. We recommend obtaining travel insurance to cover any unexpected events during your trip. 

The Interlude may require you to adhere to local policies or to provide necessary documents for participation in the Services. By using the Platform or Services, you agree to allow The Interlude to use your personal data per our privacy policy and applicable laws. 

Additionally, you agree not to misuse the Platform, including by introducing harmful code or attempting to reverse-engineer it, and to comply with all applicable laws and regulations.

  1. Intellectual Property

The Platform, the domain names, subdomains, features, application services, and all content on the Platform, including text, graphics, logos, photographs, images, video, audio and other materials (the “Content”) are the property of The Interlude or its third party licensors and are protected by copyright and/or other intellectual property rights. This Platform and Content are intended solely for your personal and non-commercial use as outlined in these Terms. Any other use requires our express written consent.

  1. Privacy

The following privacy policy applies:

  • Data Collection: We collect personal information, such as your name, email address, and payment details, to process your bookings and provide guest support.

  • Use of Data: Your personal data helps us manage bookings, improve services, and communicate with you. We do not sell or share your data with third parties except as needed to provide the Services.

  • Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or loss. 

  • Cookies: The Platform uses cookies to enhance your experience. You can control cookie usage through your browser settings.


  1. Disclaimer of Warranties 

The Interlude provides the Platform and its Services on an "as is" and "as available" basis, without any express or implied warranties. 

  1. Limitation of Liability

To the maximum extent permitted by law, The Interlude will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the Platform or any Services booked through the Platform or via the local operating affiliate(s).

  1. Force majeure 

The Interlude is not liable for any delay or failure to perform resulting from abnormal or unforeseeable circumstances outside its reasonable control, such as natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or other unforeseeable events.

  1. Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising from or related to these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Singapore.

  1. Miscellaneous

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. The Interlude may assign or transfer its rights and obligations under these Terms without prior notice.

These Terms have been drafted and shall be construed in the English language. Any translation of these Terms is solely for reference. In the event of inconsistency between the English language version and a translated version, the English language version of these Terms shall always prevail.

  1. Contact Information

For any questions, please email us at hello@the-interlude.com.


Last updated on 1 September 2024